FAQ
Last updated: July 30, 2026.
Welcome to the Store Zenny FAQ page. Below you'll find answers to some of the most common questions about the ordering process, shipping, payments, returns, personalization, and customer support.
If you need further assistance, please contact us at support@storezenny.com.
Q. Where are you located?
A. Business Address: 135 Fore St, Exeter, Devon, EX4 3AN, United Kingdom.
Q. What are your customer service hours?
A. Monday – Friday, 9:00 AM – 6:00 PM (GMT+00:00) Greenwich Mean Time (London).
Q. How do I place an order?
A. Browse our website, add your preferred products to your shopping basket, and complete your purchase through our secure checkout.
Q. Will I receive an order confirmation?
A. Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Q. Do you deliver within the United Kingdom?
A. Yes. We currently deliver throughout the United Kingdom.
Q. How long does delivery take?
A. Within the UK:
Handling Time: 1–2 Business Days
Transit Time: 2–3 Business Days
Total Delivery Time: 3–5 Business Days
Delivery estimates begin after an order has been dispatched and may vary depending on your location or courier operations.
Q. What is your order cut-off time?
A. 6:00 PM (GMT+00:00) Greenwich Mean Time (London).
Q. How much does shipping cost?
A. We offer Free Standard Shipping on all orders within the United Kingdom.
Q. What payment methods do you accept?
A. Payments are securely processed through our payment provider.
We currently accept the following payment methods:
- Klarna
- Shop Pay
Q. What currency do you use?
A. All prices are displayed in British Pounds Sterling (GBP £).
Q. Is my payment information secure?
A. Payments are processed using secure payment systems designed to help protect your information during checkout.
Q. What is your return period?
A. We offer a 30-day return period from the date of delivery for eligible items.
Q. Who pays for return shipping?
A. Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, return instructions will be provided after review.
Q. Do you charge a restocking fee?
A. No. We do not charge any restocking fees for approved returns.
Q. How long do refunds take?
A. Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Q. What information should I provide when contacting support?
A. Where applicable, please include:
- Your order number
- Product name
- A description of your enquiry
- Photographs of the item (if applicable)
Q. How quickly will I receive a response?
A. We aim to respond to enquiries as promptly as possible during our normal customer service hours.
Q. How can I contact customer support?
Business Email: support@storezenny.com
Business Phone: +44 7868 3318 96
Business Address: 135 Fore St, Exeter, Devon, EX4 3AN, United Kingdom
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM.
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We aim to respond within 24 Hours.