Billing Terms And Condition

Last updated: July 30, 2026.

At Store Zenny, we aim to provide a simple and secure payment process for purchases made through our website.

By placing an order, you agree to this Payment Policy.

Payment Processing

Payments are processed through the payment providers available during checkout.

All transactions are subject to verification and approval by the relevant payment provider.

Accepted Payment Methods

We currently accept the following payment methods:

    • Klarna
    • Shop Pay

    Additional payment methods may be available during checkout depending on your location, device, or payment provider.

    Currency

    All transactions are processed in British Pounds Sterling (GBP £).

    Payment Authorisation

    When an order is placed:

    • Your payment method may be authorised during checkout.
    • Payment processing begins after your order is submitted.
    • Orders may not be processed if payment authorisation is unsuccessful.

    If a payment cannot be completed, you may wish to:

    • Check your payment details.
    • Contact your bank or card issuer.
    • Try an alternative payment method.

    Order Verification

    In some circumstances, we may review an order before processing.

    Where reasonably necessary, we may:

    • Request additional information.
    • Hold an order while verification is completed.
    • Cancel an order if payment cannot be verified

    Billing Information

    Customers are responsible for providing:

    • Accurate billing information.
    • Valid payment details.
    • Current contact information.

    Incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.

    Taxes

    Where applicable, VAT and any other required taxes will be calculated and displayed during checkout in accordance with applicable laws.

    Refunds

    Approved refunds are issued to the original payment method used for the purchase.

    Approved refunds are generally processed within 10 business days

    For more information, please refer to our Return & Refund Policy.

    Payment Disputes

    If you experience a payment-related issue, we encourage you to contact us before submitting a dispute through your bank or payment provider.

    This allows us to review the matter and provide any relevant information regarding your order.

    Payment Support

    If you have any questions about payments or experience difficulties during checkout, please contact our customer support team.

    Contact Information

    Business Name: Store Zenny

    Business Email: support@storezenny.com

    Business Phone: +44 7868 3318 96

    Business Address: 135 Fore St, Exeter, Devon, EX4 3AN, United Kingdom

    Customer Service Hours:  Monday – Friday, 9:00 AM – 6:00 PM.

    Time Zone: (GMT+00:00) Greenwich Mean Time (London)

    Response Time: We aim to respond within 24 Hours.