Refunds and Return

Thank you for shopping at storezenny.com. We want you to love your purchase. If you are not entirely satisfied, we are here to help.

Policy Overview

Policy Detail Specification
Return Window 30 Days from the date of delivery
Accepted Conditions New, unused, unworn, with tags, and in original packaging
Change of Mind Accepted (within 30 days)
Return Method By Mail or In-Store
Return Shipping Fee Customer responsibility (Actual cost of return shipping)
Restocking Fee £0.00 GBP (No restocking fees)
Refund Processing Within 10 business days after inspection approval

1. Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

  • The return must be initiated within 30 days of delivery.

  • The item must be in its original condition: unworn, unused, with original tags attached, and in its original packaging.

  • You must provide a valid proof of purchase (such as your order confirmation email).

2. How to Start a Return

To start a return, please contact our support team at support@storezenny.com.

Option A: Return By Mail

  1. Email us at support@storezenny.com with your order number and reason for return.

  2. Once approved, securely package your item in its original packaging.

  3. Mail your return package to our physical store address:

    Return Address: 135 Fore St, Exeter, Devon, United Kingdom, EX4 3AN

  4. Note: Since the customer is responsible for return shipping costs, we highly recommend using a trackable shipping service.

Option B: Return In-Store

If you live locally, you can bring your item directly to our shop for an instant return:

  • Location: 135 Fore St, Exeter, Devon, United Kingdom, EX4 3AN

  • What to bring: Your order confirmation email and a valid photo ID.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, email us immediately at support@storezenny.com with photos of the issue. We will cover 100% of the return costs and issue a replacement or a full refund.

4. Exchanges

We do not offer direct exchanges. The fastest way to get what you need is to return your original item for a refund, and make a separate purchase for the new item.

5. Refunds Processing Time

Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved.

  • Timeline: Approved refunds are processed back to your original payment method within 10 business days.

6. Customer Support Contact

  • 📧 Email: support@storezenny.com

  • 📞 Phone: +44 7868 3318 96

  • 📍 Address: 135 Fore St, Exeter, Devon, United Kingdom, EX4 3AN

  • 🕒 Business Hours: 9:00 AM to 5:00 PM (GMT), Monday to Friday